Serona health virtual clinic provides virtual Clinic assistant or VICA. VICA is telephone service manned by trained staff. VICA's role is to act as a customer service and also as an accessibility service. VICA enables physicians to inquire about online consultations and answer online queries over the phone. VICA ensures that physicians never miss a patient. It also sends timely reminders to physicians through email and SMS. VICA also handles appointment cancellation and rescheduling too.